PRODUCT WARRANTY

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 For warranty claims to be valid, they must meet the following conditions: 

1. The product warranty must be in force: within the agreed commercial term or less, or as specified directly by the manufacturer.
2. The warranty covers: defects arising from the manufacturing process, faulty materials, and damage caused by the manufacturer during packaging. Likewise, the warranty applies if the product was installed and/or operated in accordance with the manufacturer’s recommendations or, where applicable, those provided by FF Soluciones S.A., and in all cases under optimal installation and operating conditions consistent with its design and intended use.
3. No claim will be processed unless it includes the minimum required documentation: the WARRANTY APPLICATION FORM, available upon request via email to: servicioalciente@ffsoluciones.com, together with the delivery receipt or sales invoice; the completed form must then be returned via the same email address.
4. The warranty for any product is subject to a technical diagnosis.
5. To process a warranty claim for an installed product, a technical inspection visit will be scheduled at the location where the equipment is installed. Costs for the on‑site technical diagnosis visit must be agreed in advance with the Commercial Management department of FF Soluciones S.A.
6. The maximum response time for a warranty claim — from receipt of the item to delivery of the diagnosis results to the customer — shall not exceed sixty (60) business days. This period applies because, in some cases, the goods or product must be sent to the supplier or manufacturer for technical diagnosis, warranty confirmation, and, if applicable, repair and servicing.
7. In cases other than those mentioned in the preceding paragraph, the repair and/or servicing process shall be carried out within thirty (30) business days from receipt of written approval from the customer to perform the technical work (as indicated in the diagnosis results) on the goods or product, or according to the supplier’s delivery times, as applicable.
8. In all cases, if the technical diagnosis — whether performed by the supplier, manufacturer, or FF Soluciones S.A. — confirms that the warranty applies to the goods or product, defects will be repaired free of charge, and any required spare parts will be provided in a timely manner. If the product cannot be repaired, it will be replaced with another item of the same type, with similar characteristics or technical specifications; if replacement is not possible, a Credit Note will be issued for the equivalent value.
9. If the same fault recurs, the procedure described in the previous paragraph will be followed, at the customer’s choice.

The warranty shall not apply if the diagnosis shows that the issue arises from any of the following situations: 

1. Events of force majeure or unforeseeable circumstances.
2. Improper use of the goods or product by the consumer; failure by the consumer to follow installation, use, or maintenance instructions set out in the product manual, warranty document, or good technical practices applicable to installation or use, as stated in National Technical Standards or Regulations.
3. Once the legal warranty period has expired, the customer shall be responsible for covering the cost of any inspection, diagnosis, repair, and/or replacement parts required for the item.

Upon receipt of the product, Customer Service staff must record its physical condition in the observations section of the WARRANTY APPLICATION FORM. The outcome of the warranty review must be communicated by means of a letter addressed to the customer; the reference code of this letter must then be recorded in the WARRANTY APPLICATION FORM. Fulfillment of warranty obligations is subject to product availability, as well as the location and method of transport required (domestic or international; land, sea, or air freight).