SHIPPING POLICY

---

The customer shall bear the transportation costs for the products purchased and pay any applicable taxes arising from the purchase. In all cases, the transportation cost will be indicated when the purchase order is generated; this cost may vary depending on the city of destination, and the final amount will be confirmed in the email acknowledging acceptance of the order and notification of successful payment. 

The standard delivery commitment for products purchased through this website within Colombian territory is five (5) business days, calculated from the day following acceptance of the purchase order and confirmation of successful payment. However, should unforeseen circumstances beyond the control of FF Soluciones S.A. cause delivery delays, the customer will be informed of such circumstances by telephone or electronic means. If delivery is delayed due to initial stock shortages from the supplier, the estimated delivery time — which may not exceed thirty (30) days — will be stated in the email confirming order acceptance and successful payment. All sales are subject to the availability of goods or products in inventory. 

www.ffsoluciones.com does not guarantee delivery at specific times. Orders will be delivered to the shipping address provided at the time of purchase, on the scheduled date, within the hours permitted by law, under normal daylight and safety conditions, Monday through Friday, excluding holidays. Goods will be delivered to the address indicated by the customer. Bulky or heavy items (PVC pipes, ductile iron fittings, polyethylene pipes, geotextiles, etc.) will be left on the ground floor of the delivery address. For gated communities or multi‑unit properties where entry is restricted, delivery will be made at the main gate or reception. For pedestrian‑only areas, goods will be delivered as far as the transport vehicle can access. The purchase receipt will be sent to the delivery address within ten (10) business days from the purchase date for major cities, and within fifteen (15) business days for other locations. If a delivery attempt is made and the customer or their authorized representative is not present, delivery may be rescheduled following telephone contact to inform the customer and arrange a new date. If a third delivery attempt is required due to the customer’s absence, an additional fee equal to the original transportation charge stated on the invoice will apply. To arrange payment of this fee, customers may contact us at landline number 3600400 ext. 123. No product exchanges will be accepted for items that have been ordered, designed, cut, manufactured to size, or produced according to special specifications.